Support

In Confy, show your QR code for the other person to scan, or use Share Link and send them your contact link. With an updated Confy build installed, the link opens Add Contact with your code filled in. They review it and tap Send Request; you choose whether to accept.

You can also copy the full contact link and paste it into Add Contact. Share it only with people you want to hear from: anyone holding it can request to connect. Rotate your code in Settings if you need to replace it.

For extra verification, compare the safety number in the contact details with the number on the other person's phone.

Install or update Confy first, then tap the original contact link again. A browser or your phone's link preferences can keep it on the website. In that case, copy the complete address, including everything after #, and paste it into Confy's Add Contact screen.

Installing the app does not automatically transfer a contact link you opened earlier. Return to the original link after installation. The contact page runs no scripts, and browsers do not send the fragment after # to our server.

Check the email address you entered and your spam folder. The first email confirms your signup. Apple's separate TestFlight invitation is issued when an approved external test build is available. While Apple is reviewing the build, your signup remains queued.

For help, email us from the address you registered. Include “Confy TestFlight” in the subject. Do not send your invitation code or Apple password.

Yes. Updated test builds support contact requests and private one-to-one messaging through the same relay. Both people need an internet connection for this path. Keep the current Android test open to receive messages: its background push notifications are not configured.

Nearby phone-to-phone connections and the Nearby Room are currently iPhone features.

Nearby contact chat needs Confy open on both iPhones, Wi-Fi and Bluetooth enabled, and the local-network permissions allowed. When either app is closed or the phone is locked, use the internet relay for messaging.

The optional Nearby Room is a shared local room. Everyone within range who joins can read its messages. It is not an invite-only room for your event. Do not post private information there.

On iPhone, allow Confy notifications in the phone's settings and in Confy, then open the app with internet access. Notifications say only “New message”; open Confy to read the conversation. While Confy is open, messages appear in the app instead of a notification banner.

The current Android test APK receives messages while the app is open. Changing battery settings will not enable push notifications in this build.

Use the block/report actions in the contact or request details. In the iPhone Nearby Room, long-press a message to find its sender's Block and Report actions. Reporting also blocks the sender for you.

A report includes your reason and, for the room, relevant signed room messages. Private contact-chat text is not automatically attached. During private testing, also email hello@qriton.com about urgent or unresolved concerns. Include only the information needed to investigate; see the report privacy details.

If someone is in immediate danger, contact local emergency services. Confy support is not an emergency service.

Use Settings → Delete all data with an internet connection. It removes your local chat keys, contacts and history and requests closure of relay mailboxes and deletion of notification registrations. If server requests cannot complete, the normal expiry periods still apply.

Do this before removing the app; uninstalling alone should not be relied on to clear every item in secure storage. Other people can retain their own copies of your conversations.

To remove your separate testing registration, leave the TestFlight group, or withdraw an earlier launch-interest signup, email hello@qriton.com from the registered address.

Yes. The groups update adds invite-only groups for up to 16 people, including the owner and pending invitations. On iPhone, choose New Group under Private groups. On Android, open Private groups, then New Group. Invite connected contacts; each person chooses whether to join.

Joining shares your Confy code and connects you with the other members. Messages travel through separate encrypted connections between members, so members can exchange messages while the owner is offline. The owner confirms joins and manages invitations and removals when their app connects. You can leave; leaving as the owner closes the group for everyone. Contacts are kept when you leave.

Everyone needs iPhone build 7 or later, or Android build 3 or later. iPhone availability depends on Apple’s TestFlight approval. The current Android test needs to stay open to receive messages. Group messages expire locally after 7 days; the group and its contacts do not expire with them.

Keep group invitations inside Confy. A shared contact link adds an individual contact; it is not a public group-join link. The public iPhone Nearby Room remains a separate feature.

Yes: update the existing app in place. Use Update in TestFlight on iPhone, or install the new test APK over the existing Confy app on Android. Do not uninstall or clear app data first. If Android asks you to uninstall before updating, stop and contact support.

The groups update preserves existing v2 identities, contact connections and saved history. It also keeps any older prototype contact records that are still on the phone, listed under Earlier contacts; those old connections need a current QR code or contact link to reconnect. Data already erased by an earlier build cannot be recovered by this update.

If saved data cannot be opened, Confy stops and keeps the files instead of resetting your contacts. Restart the phone and try again, then contact hello@qriton.com if the problem continues.

No. Confy has no account recovery or cloud backup for your chat keys and history. On a new phone, add your contacts again and compare the new safety numbers. The app keeps local message history for 7 days, so keep anything you need elsewhere.

The relay cannot decrypt conversations between contacts. It handles encrypted messages and delivery information. A recipient can read and copy messages you send them, and room messages are visible to everyone who joined. Reports and support messages are handled as explained in the Privacy Policy.